Voith has opened another OnPerformance.Lab (OPL) location in Kunshan, China, to offer the comprehensive know-how and competencies of its experts worldwide as close to the customer as possible.
With this step, Voith is strengthening the global network of the remote service centre, which offers data-based services such as data analysis, condition monitoring, smart monitoring and expert advice. From the OPL, the Voith team is available quickly and easily via remote support, regardless of whether short-term problems or long-term optimisation projects are involved. OPL locations can already be found in Heidenheim, Germany, and Tokyo, Japan. The opening of additional regional offices is planned.
“Our new location in Kunshan is specifically geared toward our customers in the Chinese market who want to use automation and digitalization even more profitably in their plants,” says Dieter Wenninger, Regional President Products & Services Asia, Voith Paper. “We also ensure more resource-efficient production so that customers can reliably achieve their sustainability goals. Voith supports both the installation and commissioning of the digital applications as well as the subsequent monitoring and further process optimisation. As part of the global OPL network, the new site will also drive innovative projects and technologies for the Chinese market.”
All OPL services can be configured individually for each customer as a modular system. Together with OPL, paper producers define their targets and specific key performance indicators (KPIs), such as fibre consumption, basis weight and moisture stability as well as grade change times. Building on continuous data analysis linked to data mining methods and artificial intelligence, targeted optimisation measures are then implemented.
“Voith customers have always and increasingly relied on our support and know-how when it comes to elevating their efficiency, production volume and availability,” says Ulrike Welp-Wallenmaier, Senior Manager Business Development, Voith Paper. “OPL’s data-based remote services are an innovative way to profitably apply our knowledge for our customers and their individual challenges.”