Surface treatment specialist Vetaphone has introduced Certified Service Partnerships to strengthen and better evidence of the support available to its global customer base.
The Certified Service Partnerships – CSP – initiative is intended to build local awareness and show customers that they have direct access to Vetaphone-approved support and service assistance, as Anders Dueholm, Vetaphone Support & Spare Parts Manager, explained, “The aim is to bring Vetaphone support closer to our customers by strengthening the relationship between our local partners and the installed customer base, providing faster response times, better access to spare parts and an even higher level of service.”
To achieve CSP status, agents will undertake an intensive training course at Vetaphone’s headquarters in Denmark, with regular follow-ups to ensure knowledge and skills are being kept up-to-date with the company’s latest developments.
The CSP plan will make local agents the first point of contact for Vetaphone customers, speeding up response times to ensure that customers can maintain maximum up-time on their production equipment. To help deliver this Vetaphone agents with CSP certification will be equipped with a stock of critical and high-maintenance spare parts to provide instant support to their customers.
CSP will also provide the framework for regular and routine maintenance scheduling to pre-empt disruptive and expensive production stoppages.
The whole scheme is supported and managed full-time by Vetaphone to ensure the customer experience is continually improved. A further benefit is that by maintaining ongoing visibility of its customer base, the company and its agents can be more pro-active than they were previously
In conclusion, Dueholm said, “Vetaphone invented and has pioneered corona technology across a variety of market sectors and this is the latest stage of our ongoing commitment to improve local service and support for customers, wherever they are in the world.”
