Baumer hhs’s gluing and quality assurance equipment has earned a reputation worldwide for reliability. But even reliable equipment can act up on occasion. If it does, packaging manufacturers need instant assistance, particularly if they have Baumer hhs systems in multi-shift or even around-the-clock operation. The company is now using ‘TeamViewer Pilot’ as another way of providing this kind of support efficiently and effectively.
Customers who want to take advantage of the added service can simply have their machine operators and technicians download the free TeamViewer Pilot app to their smartphones. Based on augmented reality, the interactive remote service app from TeamViewer AG is considered by Baumer hhs to be the ideal, real-time technical support tool for helping customers minimise machine downtime.
With TeamViewer Pilot, machine operators can use the camera on their smartphones to show Baumer hhs service experts the inside workings of their production systems. Thanks to 3D object tracking, service experts can draw markers on the images, such as circles or arrows, point out details, add text annotations and share this information with machine operators via live video stream. It makes collaboration easy for both participants, enabling them to identify or rule out technical problems and discuss possible solutions.
“With TeamViewer Pilot, our service experts can effectively help customers resolve most technical problems and get systems back up and running without delay,” explains Roberto Melim de Sousa, Head of Sales at Baumer hhs GmbH. “Should a customer still need on-site service, we can prepare for it based on the information provided in the real-time visual support session. TeamViewer Pilot gives our technicians added options for maximizing the availability of our customers’ production machines. We highly recommend the remote service app for these reasons.”
A number of customers in Germany, Austria and Switzerland are already using TeamViewer Pilot and the company is working to establish the app among customers globally. It can be downloaded free from the Apple App Store or Google Play Store for iOS and Android smartphones.