Siegwerk has confirmed the expansion of its Process Management & Consulting teams in Southeast Asia and India to further strengthen its customer service portfolio in the Asian market. The company has hired new specialists in Vietnam, India, Indonesia as well as the Philippines to get even closer to its local customers.
With its customer service solutions, Siegwerk’s offering goes beyond ink – aiming to support customers to untap process improvements and cost savings to advance sustainable company developments. “Over the last years, we have seen an increasing demand for our service solutions in SEA and India especially in regard to ink room optimisation and colour management,” explains Ralf Thümler, Global Head of Process Management and Consulting, Siegwerk. “By expanding our local expertise, we now become able to serve local customers even better and further strengthen our footprint in the growth markets across Asia.”
Siegwerk’s Process Management & Consulting teams act in all relevant focus areas along its customers’ value chain – from pre-press stage to further processing – and across all printing applications. Therefore, they also support colour and ink management, as well as the print set-up and finishing processes. There are three pillars of customer service solutions offered:
- On-Site Consulting – on-site support to improve processes in the value chain;
- InHouse – on-site ink room management;
- Colorwerk – Siegwerk’s Color Management Program.
All related service solutions offered under these three pillars are aligned with the goal of increasing customer efficiency and productivity with improved and simplified processes.
“Untapped potential for efficiency improvement often lies in the daily operation and in almost every ink room,” says Thümler.
The company’s On-Site Consulting experts can offer an outside and objective view, helping customers to identify valuable improvement potentials to increase efficiency. Alternatively, its InHouse experts can support and assist in ink room management to ensure the most effective organisation.
“The strength of our Process Management & Consulting department is that it consists of a dedicated network of highly skilled local and global experts combining diverse technical and hands-on experience,” adds Thümler. “We offer tailormade services from one single source to support the individual needs of each customer, whether it is about optimising the processes in a print shop, identifying possible savings, or assisting in ink preparation and ink room management, our experts are on hand to add value across the packaging supply chain.”
