UNTHA shredding technology GmbH is considered a pioneer in the field of digitalisation in the shredding industry and has been relying on smart services and predictive maintenance for years to ensure maximum efficiency and user convenience for its customers.
The customer platform MyUNTHA and digital assistant GENIUS help to support customers in their daily work, optimise processes and further develop the shredders. The company now promises even more useful apps and features with the extensive update of MyUNTHA, under the slogan ‘Make your business easier’.
In addition to the further development of innovative technology, the company is constantly working on expanding its digital product portfolio: analysing and optimising processes in real time, planning maintenance work in advance, identifying spare parts online and ordering them quickly and easily – these are just some of the major advantages of the MyUNTHA customer platform.
“For us, the sale of the shredder is not the end of the story. We focus on long-term customer relationships and, with our digital services and our service team, we ensure that we provide our customers with sustainable support and maintain the efficiency of their shredders over the long term – all in line with our motto ‘Make your business easier’,” explain Markus Eibl and Stefan Irrnberger, the MyUNTHA project team. “MyUNTHA plays a central role in customer care and takes our services to a new level. This customer proximity and the direct feedback allow us to continuously develop our shredders and our (digital) services.”
Left to right: Markus Eibl, Product Manager for Digital Products & Services, and Stefan Irrnberger, Head of After Sales Service.
MyUNTHA 2.0 platform update comes with three new or enhanced apps:
- Spare parts catalogue & online shop: 3D models of the shredders enable customers to quickly and easily identify spare parts and order them directly online. This ensures that the relevant parts are delivered on time and that maintenance work can be carried out as planned;
- Maintenance manager: based on the continuously collected process data, necessary maintenance work (e.g. due to natural wear and tear) is calculated in advance. This means that such work can be planned and prepared for at an early stage. As a result, unexpected breakdowns are avoided and customers have sufficient time to pre-order necessary spare parts and schedule personnel;
- GENIUS: The digital assistance system has also been further developed and will ensure even better data-based process evaluation in the future. With the help of this system, processes can be analysed and optimised during operation. This means that customers can keep an eye on their shredder at all times and make adjustments if necessary – for even greater productivity.
All information about MyUNTHA 2.0 is available online here.
