The Corrugating Machinery Division of Mitsubishi Heavy Industries America (MHIA) launched its new Remote Assistance Augmented Reality Program as the latest enhancement to its customer service support at CorrExpo in Denver, October 14-16. The new program is forecast to reduce customer downtime by 50%.
The Remote Assistance Augmented Reality Program is designed to allow plant managers, technicians, and engineers to quickly and efficiently share issues in real-time from their facilities, allowing MHIA technical support staff to see and resolve machine issues and assist in troubleshooting. The program allows MHIA technical experts to draw and annotate on their device, text on the screen, and capture pictures or video for future reference.
“The industry’s best customer service just got better and we’re excited to share this latest service enhancement with our customers across North America. Our commitment to our customers continues full speed ahead,” said Darrold Phillips, Vice President Service, MHIA Corrugating Machinery Division. “Through our intuitive app, we can see what the customer is seeing and more quickly resolve their challenges, speeding up recovery time and, frequently, eliminating the need for a time-consuming, on-site visit.”
The program was developed in conjunction with SCOPE AR, a global leader in developing augmented reality solutions and products for industrial clients focused around field maintenance, manufacturing, and training.