Siegwerk is deploying remote service solutions to further increase productivity and ensure its customers precisely fitting sales and services.
The new remote service solution referred to as ‘INKonnect’ is proving to be viable solution, not only during the current crisis but also in the ever changing global service landscape. It will enable Siegwerk to further enhance its customer supporting, even over distance.
For more than a year, a project team at Siegwerk has been working to evaluate and implement modern digital support tools, based on specific business requirements. The whole project comprises the selection of the suitable software and the gradual implementation of IT-infrastructure, a learning platform and responsible key users.
INKonnect is based on assisted reality (aR) technology. A suitable visualization device – for example, smart glasses – is connected via a software application, thereby allowing Siegwerk experts to interact remotely with customer or in-house technicians in real time. The device provides the users with an immediate field of vision and enables the expert to see what the technician is looking at. This way, technicians can use both hands for troubleshooting on site while being advised and instructed by Siegwerk experts. All in all, productivity and efficiency are increased while waiting time, machine downtime and therefore costs are reduced.
