Heidelberger Druckmaschinen AG (Heidelberg) has confirmed they are taking the next step in digitizing their service portfolio and transferring smart, preventive maintenance to the cloud with the new Maintenance Manager web application.
Machine stoppages and damage due to inadequate maintenance can quickly jeopardize the competitiveness of print shops. In the new web application, maintenance operations can be planned and managed using machine data in an automated process, in line with maintenance intervals and machine usage. Heidelberg service engineers receive orders via an app on their mobile devices and deal with these on customer premises. The app helps by providing detailed descriptions of specific steps in the form of texts, graphics, and videos. The customer’s maintenance staff also have access to the Maintenance Manager app, which enables customers themselves to handle maintenance tasks for which they are responsible. Prioritization based on urgency is combined in an intelligent way with the time required and the IoT data generated by the press to show staff exactly what needs to be done when.
Customers can obtain Maintenance Manager as part of a volume/usage-based Print Site Contract and use it via the digital collaboration platform Heidelberg Assistant.
“The new Maintenance Manager was developed in close cooperation with customers’ users and now enables fully digital maintenance management,” says Klaus Kohl, Head of Product Management Service, Parts & Consulting at Heidelberg. “With this digitization drive, our customers are benefiting from far higher machine availability, reduced downtimes, and seamless documentation.”
