Eleven members of staff from CorrBoard UK are celebrating after they were awarded the CX Academy, Professional Certificate in Customer Experience (CX).
The online course, which is delivered through 12 hours of direct learning, is supported by toolkits, templates and resources. Each of the eleven candidates were required to complete a series of six modules before achieving the professional certification.
Rob Burgin, Managing Director, comments, “I would like to congratulate the group for their efforts and to thank them for their commitment to the process. Everyone learns differently and I was really pleased to see this cohort supporting each other as they completed the modules. The outcome is that we have a professionally accredited team that can now put the theory into practice and make sure that the experience our customers are getting is reflective of our values and ambition to become the leading independent sheet feeding specialist in the UK.”
The members who completed the course were: Stephanie Arnell, Customer Service Manager; Anne-Marie Barron, Head of Finance; Paul Broderick, Sales Director; Sheimona Jahan, Quality Technician; Katie Woodward, Head of Operations; Paul Bell, Yard Operative; Caroline Donson, Quality Manager; Vaiva Nita, Customer Service Administrator; Shannon Porley, Customer Service Administrator; Jonathan Frankland, Paper Purchasing and Planning Manager and John McArthur, Traffic Planner for Archbold Logistics.