Leading by example

There’s no business like family business for hands-on learning of the industry in which you make your living. For Mitchel-Lincoln Packaging’s President Jimmy Garfinkle, whose family has owned and operated the St-Laurent, Quebec-based company for more than five decades, that learning process never gets boring or stale.

“Since my father, Mitch Garfinkle, started up Mitchel-Lincoln in 1965, he always remained very hands-on and open,” says Garfinkle. “Everyone, from customers to the employees and the community, were always comfortable in approaching him with questions or ideas. You had a better chance of finding him on the factory floor – talking with customers, operators or the truck drivers – than finding him in the office,” says Garfinkle, describing the close-knit nature of the Canadian corrugated packaging business. My son Alex, now the third generation of our family, is working on business development with an eye on his, as well as the company’s future.”

As Garfinkle explains, his father’s philosophy of growing and sustaining a successful business by focusing on the importance of continuous improvement –  while maximizing process efficiency and productivity – has provided a solid foundation upon which the company, its markets, and its customer base all continue to grow to this day. “We still maintain my father’s traditions and values,” he explains, “by always being ready to listen to our customers, employees and the markets to help us plan our next move.”


Mover & Shaker

This mindset has enabled Mitchel-Lincoln to come a long way from its modest beginnings in 1965 through a combination of astute business partnerships, acquisitions and volume-driven expansion.

Today, Mitchel-Lincoln employs over 800 people at five locations, including: 

  • A state-of-the-art, 280,000-square-foot plant in Drummondville, Que., which houses a 97-inch BHS corrugator and numerous high-speed converting machines.
  • A Toronto-based New Forest Paper Mill recycled containerboard plant – operating as a joint-venture company with Atlantic Packaging of Toronto – manufacturing linerboard and medium used in the construction of corrugated boxes.
  • A specialty corrugated products plant packaging plant in Vaudreuil, Quebec –  manufacturer of triple-wall containerboard and a broad range of flute grades for specialized corrugated packaging products – acquired in a 2014 purchase of Induscorr.

With its customer base covering a wide range of markets and products – from general food-and-beverage to high-end cosmetics and other fast-moving packaged consumer goods – Mitchel-Lincoln has worked hard to establish itself as one of the leading players in eastern Canada’s corrugated market. “Our market reach is wider than that of many of our competitors,” says Garfinkle. “We have a trading radius of about 500 miles. In order to compete at this range, we are continually evaluating our equipment and our processes,” he notes. 

“We are always looking for ways to improve our efficiency and maximize our productivity,” says Garfinkle, pointing to the company’s recent installation of a new state-of-the-art flexo folder-gluer at the company’s St-Laurent facility. Brought in near the end of 2015 to replace the plant’s existing 30-year-old Martin 924 folder-gluer, the new Bobst 8.20 Expertline flexo folder-gluer made a profound immediate impact at the 220,000-square-foot boxmaking plant with record-setting production levels. In March 2016, the plant’s 8.20 team was cited for setting a new Bobst World Production Record by folding and gluing a total of 162,136 boxes in an eight-hour shift.

As Garfinkle explains, Mitchel- Lincoln is not a shop that is married to one specific machine manufacturer. Whenever that company identifies the need to add or replace equipment, it thoroughly surveys the equipment market in search of a solution that both matches its requirements and provides the best value for the plant and its customers. As such, the supplier evaluation process at Mitchel-Lincoln goes deeper than just comparing the equipment capabilities and features alone.

“Support is very important to us, and so is knowing that the manufacturer that we select has the infrastructure to provide training for our employees, and quickly resolve any technical or mechanical issues should they arise,” says Garfinkle. “We actually went down to Minnesota and Florida to look at a couple of installations of this machine in the field,” he recalls, “and it was immediately evident, even back then, that the 8.20 machine’s speed and efficiency would meet our needs.”

In the nine months since its installation, Garfinkle says the 8.20 Expertline fhas not only met the plant’s requirements, but also exceeded earlier expectations.

Total Success

“If I had to pick a phrase to describe this machine,” he extols, “it would be ‘Total Productivity.’ Not only did we replace an aging machine with the new capabilities, but we more than doubled our productivity on that line,” Garfinkle relates. “And the efficiency turn has been great. We can usually run our larger jobs with just two operators: one on the feed and one at takeaway.”

For shorter runs with more frequent changeovers, Garfinkle says the line will often add a third operator to take advantage of the ‘set while run’ and quick-changeover capabilities of the machine. “The downtime for changeovers on this machine is typically short to begin with,” he says, “but when we have a third operator plating up, often while the current job is running, it further reduces the downtime between orders and increases the efficiency of the operation. This helps us control the cost not only of our operation,” he points out, “but for our customers as well.  As I said before, when we’re trying to competitively service that 500- mile trading radius, efficiency is very important.”

According to Garfinkle, the upgraded line has operated consistently with very little maintenance since the 8.20 Expertline installation. “Our customers rely on us for timely turnaround and quality that meets or exceeds their specifications,” he points out, “so it is very important to us that we can rely on the machine to meet our requirements and schedule. Since we are located in Quebec, and the first language of the particular Bobst team working with us is French, communication has been very easy and straightforward – whether for training or technical support.”


Pride and Joy

Garfinkle says that earning a spot on the 8.20 crew is a coveted position at Mitchel-Lincoln. “The operators on that machine consider their position as a point of pride,” says Garfinkle. “Everyone in the plant wants to graduate to being an operator on the 8.20 flexo folder-gluer; it really is considered to be that special.”

As for the machine’s performance to date, Garfinkle is happy. “We’ve been so happy with the overall success of the 8.20 FFG that we’re looking for other opportunities in our manufacturing organization that may be able to take advantage of this technology,” he states.

“To that end, we’re currently investigating the feasibility of installing another Bobst to replace two older folder-gluers in our organization,” says Garfinkle, stressing the importance of staying ahead of the curve in a highly competitive market. “We’re always watching, studying and following trends to determine what the market will want next,” he concludes, “so that we can be there ahead of it and ready to go.”

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