Fosber has strengthened its presence in Latin America with the official inauguration of Fosber Mexico Corrugados, the new After-Sales facility located in Mexico City. This new centre marks a strategic step towards providing even faster, more efficient, and structured service to customers in the region.
Mexico: a key market
Mexico is one of Fosber’s most important markets, boasting a high number of complete lines installed throughout Latin America. Investing in a dedicated infrastructure was therefore a natural choice to enhance technical support and spare parts management.
Faster and More Efficient Service
With the opening of Fosber Mexico Corrugados, the Group introduces significant improvements in after-sales support, including:
- Direct local assistance, thanks to a specialised team always available on-site;
- A spare parts warehouse with ready-to-ship components, already nationalised to reduce waiting times and simplify logistics for customers;
- A backup solution with a set of corrugating rolls, ready for immediate use to ensure operational continuity for companies in need of a quick solution.
In recent years, Fosber already invested in the Mexican market by strengthening its local technical team. With this new centre, the company takes another step forward by providing a cutting-edge logistics and technical hub. To ensure the highest level of service, the company have relocated some of its top ProService experts permanently to Mexico.
Concrete commitment to customers
Fosber says that it’s goal is to be ever closer to its customers, offering fast and efficient solutions to keep their plants running at peak performance. Marco Bertola, CEO, Fosber S.p.A., commented, “We are proud to announce the opening of our new Service Centre in Mexico, a fundamental step in offering even faster and more efficient support to our customers in the region. This service model will be replicated in other areas of the world to ensure the same high-quality assistance wherever Fosber operates.”
He continues, “What does this mean for our customers? It means we now have a team of highly qualified technicians always ready to assist. Additionally, a warehouse stocked with components available for immediate shipment, ensuring minimal waiting times to ensure maximum operational efficiency. Customer care is at the heart of our work, and with this new facility, we aim to be even closer to your needs. Thank you to our customers for their continued trust year after year.”
With Fosber Mexico Corrugados, the company reaffirms its commitment to providing innovative solutions and increasingly comprehensive support, fostering the growth and success of businesses in the industry.
