eProductivity Software (ePS) has confirmed the appointment of Micky Abhold as Chief Customer Officer.
In this new executive leadership role, Abhold (pictured left) will oversee global professional services and support services, with a focus on delivering faster time-to-value, expanding knowledge across teams, and ensuring consistent, measurable outcomes for customers worldwide.
Abhold’s appointment reflects ePS’ continued investment in its customers and a strategic focus on enabling long-term success across its ERP, MES, and process control deployments.
“As our customer base continues to grow, we are scaling our services to meet their evolving needs,” said Doug Braun, CEO, ePS. “Micky brings a wealth of experience in building service organisations that deliver results and deepen trust and partnership. Her leadership will ensure our customers realise value sooner, with less friction and greater clarity.”
“I’ve always believed that great service teams don’t just support customers – they enable them,” said Abhold. “At ePS, the commitment to customer success is already strong. I’m excited to help build on that foundation and create even more value through aligned teams, streamlined execution, and shared goals.”
Abhold will lead initiatives including global cross-training, faster onboarding, and best-practice adoption, ensuring customers benefit from deep domain expertise and a consistent experience, regardless of region or product.
